Your personal information matters deeply to us. Find out how 1ex bet collects, uses, and protects your data on this page.
Last Updated: January 2026While using the 1ex bet platform, we collect certain information needed to deliver the best experience and keep your account secure. At registration, we collect your name, mobile number, email address, and date of birth. Your national ID or passport details may be requested for identity verification and are stored with full security. Your username, password (stored in encrypted form), and account preferences are also held in our system. This information is used solely to manage and protect your account — nothing else.
Your name, mobile number, email, date of birth, national ID number, and account preferences are collected at registration and verification. This information is essential for confirming your identity and keeping your account secure.
Information about the device, operating system, browser version, and IP address you use to access the platform is collected automatically. This is used for security monitoring and resolving technical issues.
Partial account details from bKash, Nagad, Rocket, or bank accounts are collected for deposits and withdrawals. Full payment details are never stored on our servers — all transactions are handled through a secure third-party payment gateway.
We collect data on how long you spend on the platform, which pages you visit, and which games or betting events you participate in. This analysis helps us deliver more relevant offers and a better overall experience.
1ex bet collects your information only for specific, legitimate purposes — never unnecessarily. Your data is used to create, verify, and secure your account and login. Payment information is used to process deposits and withdrawals and to detect suspicious financial activity. Your contact details are needed to provide customer support, resolve technical issues, and send important updates. Identity verification data is also used to comply with applicable laws in Bangladesh and to prevent fraud.
Usage data may also be used to improve platform services, develop new features, and show bonuses or offers tailored to your preferences. That said, 1ex bet never sells your personal information or shares it with third parties for advertising purposes. Every purpose for which we use data is transparent and determined with your best interests in mind. Before data is used for any new purpose, this policy will be updated and your consent obtained where required. We always ensure that data processing remains limited to what is strictly necessary.
The 1ex bet website and app use cookies and similar tracking technologies to make your browsing experience smoother and more personalised. Session cookies remember your login state so you don't have to sign in again on every page. Preference cookies save your language selection, theme preference, and other settings so your experience stays consistent on return visits. Security cookies are used to detect suspicious activity and protect your account from unauthorised access. Analytics cookies help us understand which parts of the platform are used most and improve our services accordingly.
You can delete cookies or block new ones at any time through your browser settings. Keep in mind that disabling cookies may affect certain platform features — particularly login and payment functions. The mobile app uses similar tracking technology, which can be managed through your device settings. 1ex bet never uses third-party advertising tracking cookies, as user privacy is our highest priority. If you have any questions about cookies, feel free to reach out to our support team.
1ex bet uses industry-standard security technology to protect users' personal and financial information. All data transmission is secured with SSL/TLS encryption to prevent interception. Passwords are never stored in plain text — they are stored using advanced hashing algorithms that are virtually impossible to reverse. Financial transaction data is processed through a PCI DSS-compliant payment gateway, meaning card and mobile banking details are never stored on our servers. You can further strengthen your account security by enabling two-factor authentication (2FA).
Our server infrastructure undergoes regular security audits and any vulnerabilities are addressed as soon as they are identified. Data is retained only for as long as necessary, and unused or outdated information is securely deleted. Even after an account is closed, certain data may need to be kept for a defined period to meet legal obligations, but is subject to strict access controls. In the event of a data security breach, affected users will be notified as quickly as possible and the necessary steps will be taken. Protecting user data is an ongoing commitment for us — not a one-time task.
1ex bet does not sell or give away your personal information to third parties. However, limited data may be shared with trusted partners to operate our services. For payment processing, only the information needed to complete transactions is shared with partners such as bKash, Nagad, or banking providers. Identity verification providers receive only the relevant data for verification purposes and may not use it for anything else. Technology service providers — such as cloud hosting or customer service software vendors — operate under strict confidentiality agreements.
We are legally required to share data when ordered by Bangladesh law enforcement or directed by a court — and in such cases, only the minimum necessary information is disclosed. If cooperation with regulators is required to prevent fraud or money laundering, this is done transparently. Should any structural changes to the company occur in the future, affected users will be notified in advance and data protection will remain guaranteed. Under no circumstances will your information be shared with third parties for advertising or marketing purposes.
1ex bet believes you should have full control over your personal information. We therefore provide our users with the following rights, which can be exercised at any time. Under the right of access, you can request to know what information we hold about you. Under the right to rectification, you can ask us to correct any inaccurate or outdated information in your profile. Under the right to erasure, you can request the permanent deletion of your data in certain circumstances — this will be carried out unless a legal obligation prevents it.
Under the right to object, you can opt out of your data being used for specific purposes — such as requesting to stop receiving marketing communications. Under the right to data portability, you can request a copy of your data in a structured, machine-readable format. To exercise any of these rights, contact our support team — we typically respond within 30 business days. If a request is declined, the reason will be clearly explained and an appeal option will be available where applicable.
You have the full right to know what information we hold about you.
You can request corrections to any inaccurate or incomplete information at any time.
Your data will be permanently deleted unless we are legally required to retain it.
1ex bet may update this Privacy Policy from time to time as the scope of our services changes, new technologies are introduced, or legal requirements evolve. For any significant changes, advance notice will be sent to your registered mobile number or email. Minor editorial or clarification changes will be reflected by updating the "Last Updated" date at the top of the page. The first time you log in after a change, you will have the opportunity to review and accept the new policy. This ensures you always know how your information is being used.
If you do not agree with the updated policy, you may request to close your account and we will stop processing your data. The latest version of this Privacy Policy will always be available on this page — so it's worth checking back occasionally. 1ex bet is committed to managing its policies transparently, and earning and maintaining users' trust is our primary goal. A history of policy changes is available from our support team upon request. Stay with us, and don't hesitate to reach out with any questions.
To request access to, correction of, or deletion of your personal data — or for any privacy-related questions — please contact our support team. We typically respond within 24–72 hours.
Email: support@1exbet.co
Your privacy and security are our top priorities at 1ex bet. Join today and enjoy a trusted betting experience in Bangladesh — play in a completely safe environment.